Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping costs for EU cooling-off period returns are the responsibility of the customer.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at victorakande847@gmail.com. Please note that approved returns will need to be sent to the following address: Havsörnsgatan 101. 55611 Jönköping. Sweden

 

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted. Please note: Do not mail your package back to the fulfillment address printed on your original shipping label.

You can always contact us for any return question at victorakande847@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately at victorakande847@gmail.com if the item is defective, damaged, or if you receive the wrong item. Please attach clear photos of the issue so that we can evaluate it, submit a claim to our manufacturing partner, and make it right by issuing a free replacement or full refund.

Exceptions / non-returnable items

Because every single garment on our store is custom-printed and manufactured specifically for you at the time of your purchase, we cannot accept standard returns or size exchanges due to buyer's remorse or a change of mind. Please consult our sizing charts carefully before placing your order.

Additionally, we cannot accept returns on sale items, promotional items, or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to contact us to review the item you have. Once a return or resolution is approved, you can make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return at our local facility, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at victorakande847@gmail.com.